At Monograph we do our best to ensure you are 100% satisfied with your purchase by providing thorough and accurate size guides and a fair exchange policy.
Due to the small nature of our business, all items are non-refundable. We are more than happy to exchange an incorrect size or offer a store credit for items that meet our return guidelines below:
- Returns or exchanges must be sent back within a 7 day time frame to be eligable.
- Items must have all original tags still attached to be eligable for a return.
- We do not accept returns on sale items or items that are sold as part of a promotion.
- We reserve the right to refuse returns if the above conditions are not met, by the customer.
-We also reserve the right to not engage in conversations that are negative and harmful.
- We encourange customers to email us with any questions regarding sizing, fit, colour or general conversations regarding our product. We are more that happy to help.
Our robes are classified as intimate garments; this means, we treat our robes as lingerie and for hygienic reasons, we cannot accept returns or exchanges of any kind to ensure the safety of our staff and future customers.
Please contact us if you have any questions regarding returns and exchanges.
* We do not offer any refunds. If you have any concerns, we stand behind our product and are here to help. Please feel free to reach out.